IT Services For Georgia Accounting Firms:

Are You Sick and Tired Of Dealing With IT Service Providers That Are Impossible To Reach, Won't Follow Through, Can't Fix Things Right, and Nickel and Dime You For Everything That They Do?

If so, give us a call and let us show you what fast, friendly and highly-responsive outsourced IT services should be for your small to medium business: 478-387-0157

3 Reasons Accounting Firms Choose Cogentes

We don’t charge higher rates for after-hours work during tax season. We realize that you don’t work normal business hours during tax season. So, we add extended support hours during that time to make sure your systems are working when you are. And, we don’t charge overtime rates for after-hours work during tax season or when deploying updates to your critical systems during non-working hours throughout the year. Other IT firm’s DON’T provide after-hours support or, if they do, charge exorbitant rates for any support outside normal business hours.

We understand accounting firms. With over 70 years of collective experience supporting accounting firms, we have deep knowledge of accounting systems from vendors like Thompson Reuters, CCH, Intuit, Drake and Sage and are able to quickly resolve many problems without having to engage their technical support teams. We guarantee that we can reduce downtime and increase productivity through timely resolution of issues with these core systems.

We assign a dedicated technician for every account. We guarantee that you will always get a technician who knows your environment and can focus on solving the problem, not learning your business and systems. Most IT firms handle all incoming support calls with a helpdesk which has a high employee turnover rate, resulting in customers rarely getting the same support technician each time they call. We dedicate a primary technician to every account and provide 2 to 3 backup technicians who are familiar with your business and your systems. Our average employee tenure is 7 years. With such a low turnover rate, we can guarantee knowledgeable and experienced technicians will always work on your problems.

 

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21 Questions What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant
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Call Us Today At   :   478-387-0157

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Who is Cogentes?

Cogentes is a Georgia based IT support company serving small to mid-sized businesses across the east coast and abroad. We are passionate about our customers, our employees, and our community.

Our philosophy

Our philosophy is also our motto: “Expert Support, Down Home Service.” With our staff of highly trained systems engineers and business consultants, we design solutions based on your businesses’ specific needs, affording you the benefits of the latest technology without all of the costs. And as your technology partner, we give the highest level of customer service possible. Our goal is to make your systems as cost and operationally effective as possible.

Our Services

  • IT Support: desktop, server and network
  • Managed Security Services
  • Elite Office 365 partner
  • Onsite & cloud backup services
  • Voice Over IP design, installations and support
  • Hardware/ software sales
  • Hosting: server, email and web
  • Our Solutions

    Cogentes has been solving tough technology challenges for a wide variety of networking needs for over a decade. This experience allows us to provide a broad range of services to small and mid-sized businesses, saving them time, money and eliminating costly downtime.