Technical Support

Whether you’re looking for an annual IT support contract, on-demand support, or simply a one-time project, Cogentes can tailor a customized support plan to fit your business, regardless of size or budget.   We’ll even work with your existing staff to augment their capabilities in a shared support arrangement; we know there isn’t a “one size fits all” solution for tech support.

Cogentes features a combination of highly skilled, certified IT technicians and partnerships with today’s leading technology companies, including Microsoft, Dell, HP, Symantec, and others, bringing efficiency back to your employees and performing the job faster, cheaper, and more reliably than an in-house staff.

Specialist Areas We Cover include: desk-office-workspace-coworking

  • Servers, File, Print, Web
  • Desktop and server support
  • Network design and support
  • Onsite and Cloud backups
  • Disaster Recovery Planning
  • Managed Antivirus Protection
  • Voice over IP
  • Email & Messaging
  • Internet access services

Cogentes IT Service Process in 5 stages:

  1. Initial consultation to determine value and fit
  2. Hands-on technical assessment
  3. IT optimization activities
  4. Commencement of Support Services
  5. Optional migration of key services to vendor-hosted systems

The Value of this Service:

Cogentes provides a complete range of standard support services to manage your IT systems, help you meet your business goals and save you money. The value to you is in the following areas:

  • Reduced and predictable costs
  • Increase productivity while reducing down-time
  • Update your network with the latest technology
  • Provide highly skilled IT technicians, both remotely and onsite
  • Secure your network by eliminating potential threats